Frequently asked questions for donors

How do I manage my monthly donation?

You can view your monthly donations by activating your Simplyk account. When you log in, go to My Dashboard → View my donations. You will have the option to cancel the donation and you will see all your receipts. If you would like to adjust the amount of your donation, you can cancel it and create a new monthly donation.

How can I update my credit card information?

    1.
    Log in or activate your Simplyk account.
    2.
    Go to the Dashboard and See My Donations.
    3.
    You will be redirected to your donation list and the option to update your payments.
    4.
    Click on the Card column and enter your new payment information.
For any questions, please email us at [email protected] .

Comment mettre à jour mes informations de carte de crédit?

    1.
    Connectez-vous ou activez votre compte Simplyk.
    2.
    Allez au Tableau de bord et Voir mes dons.
    3.
    Vous serez redirigé vers votre liste de dons et l'option de mettre à jour vos paiements.
    4.
    Cliquez sur la colonne Carte et entrez vos informations de paiements.

How will I receive my donation receipt for my taxes?

If you have made a donation or purchase that provides an income tax receipt, you will receive it in the thank you email for your donation. Please check your spam folder if you have not received it. You can also find all the receipts for donations you've made through our platform by activating your Simplyk account. This account is automatically created once you make a donation and you can access it by using the email address you used to make your donation. You can also contact the organization receiving the donation to get a copy of the receipt.

Can I use Simplyk to fundraise?

Absolutely! Whether you are part of a charity, or are looking to fundraise for your favourite cause, you can use our tools too! Create an organization account at this link.

I have another question about my donation. Who should I contact?

Although we are always happy to speak with you, the organization you have donated to is best suited to answer your questions. You can find their contact information in the thank you message you receive for your donation or purchase.
Last modified 2mo ago